PROCESSING OF PERSONAL DATA
The data controller for the online store lelupood.ee is Web Design Agency OÜ (registration code 16167067),
, located at Siduri 3, 11313 Tallinn, tel. +37256358538 and email info@lelupood.ee
What personal data is processed at
*name, phone number, and email address;
*shipping address;
*bank account number;
*cost of goods and services and payment-related data (purchase history);
*customer support information.
For what purpose is personal data processed at
? Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, product, quantity, customer information) is used to compile an overview of purchased goods
and services, and to analyze customer preferences
Bank account numbers are used to issue refunds to customers.
Personal data such as email address, phone number, and customer name are processed to
resolve issues related to the provision of goods and services (customer support).
The IP address or other network identifiers of online store users are processed by the online store
for the purpose of providing information society services and compiling web usage statistics.
Legal basis
Personal data is processed for the purpose of fulfilling a contract concluded with the customer.
Personal data is processed to comply with a legal obligation (e.g., accounting and the resolution of consumer disputes).
Recipients to whom personal data is disclosed
Personal data is disclosed to the online store’s customer support team for managing purchases and purchase history and for resolving customer issues.
The name, phone number, and email address are transferred to the shipping provider selected by the customer.
If the goods are to be delivered by courier, the customer’s address is also transferred in addition to their contact information.
If the online store’s accounting is handled by a service provider,
personal data will be forwarded to the service provider for the purpose of performing accounting operations.
Personal data may be transferred to information technology service providers,
if necessary to ensure the functionality of the online store or data hosting
Web Design Agency OÜ is the data controller,
Web Design Agency OÜ transfers the personal data necessary for processing payments to the authorized processor, Montonio Finance.
Security and Access to Data
Personal data is stored on ZONE.EE servers located in a member state of the European Union
or on the territory of countries that are part of the European Economic Area.
Data may be transferred to countries whose level of data protection has been deemed adequate by the European Commission
and to U.S. companies that have joined the Privacy Shield framework.
Access to personal data is granted to online store employees who may review such data in order
to resolve technical issues related to the use of the online store and to provide customer support.
The online store implements appropriate physical, organizational, and IT security measures,
to protect personal data from accidental or unlawful destruction, loss,
alteration, or unauthorized access and disclosure.
Transfer of personal data to the online store’s authorized processors (e.g., transportation service providers and data hosting providers)
The processing of personal data is carried out on the basis of agreements concluded between the online store and the authorized processors.
Authorized processors are required to ensure appropriate safeguards when processing personal data.
Viewing and Correcting Personal Information
You can view and correct your personal information in your online store user profile.
If a purchase was made without a user account, you can view your personal information through customer support.
Withdrawal of Consent
If personal data is processed based on the customer’s consent,
the customer has the right to withdraw their consent by notifying customer support via email.
Retention
When a customer account in the online store is closed, personal data is deleted, unless such data needs to be retained
for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history is retained for three years.
In the event of disputes related to payments or consumer disputes, personal data will be retained until the claim is resolved
or until the statute of limitations expires (three years).
Personal data required for accounting purposes will be retained for seven years.
Deletion
To have your personal data deleted, please contact customer support via email at
. We will respond to your deletion request within one month at the latest and specify the timeframe for deleting the data.
Transfer
Requests for transfer submitted via email will be responded to within one month at the latest.
Customer support will verify your identity and inform you of the personal data subject to the transfer.
Direct Marketing Messages
Your email address and phone number will be used to send direct marketing messages,
provided that you have given your consent. If a customer does not wish to receive direct marketing messages,
they should click the relevant link in the email header or contact customer support.
If personal data is processed for direct marketing purposes (profiling),
the customer has the right to object at any time to both the initial and further processing of their personal data,
including profiling related to direct marketing, by notifying
customer support via email (such notification must be provided clearly and separately from any other information).
Dispute Resolution
Disputes related to the processing of personal data are resolved through customer support (CONTACT INFORMATION).
The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
