These terms and conditions are effective as of July 1, 2025.
1. Validity of the Terms and Conditions of Sale
1.1. These Terms and Conditions of Sale govern the rights and obligations arising from the purchase of goods between customers of the Lelupood.ee online store (hereinafter “Customer”) and Web Design Agency OÜ, the owner of
Lelupood.ee (hereinafter “Lelupood.ee”).
1.2. These Terms and Conditions of Sale may not conflict with the legal provisions in force in the Republic of Estonia and, where necessary, are supplemented by the provisions set forth at
(in the event of disputes or missing information).
1.3. In addition to these Terms and Conditions, the relationship between the Customer and Lelupood.ee
is governed by the Lelupood.ee price list and established best practices.
1.4. Lelupood.ee reserves the right to unilaterally amend these terms and the price list to improve the efficiency of its operations,
competitiveness, future development, expanding or reorganizing its range of services and products.
Changes and additions to the Terms and Conditions and price list take effect as of the moment such information is published on the Lelupood.ee website at
. If the Customer placed their order before the changes to the terms and conditions took effect,
then the terms and conditions in effect at the time the order was placed apply to the Customer,
unless otherwise provided by law or in these terms and conditions.
1.5. The website may contain product images for illustrative purposes only;
in such cases, the currently available color and material options are displayed in the product view.
1.6. Lelupood.ee and the Customer agree to conduct business through the Lelupood.ee website at
under the terms and conditions set forth in this document. By placing an order in the Lelupood.ee online store and making an advance payment at
, the Customer confirms that they have read the Terms and Conditions of Sale and agree to them.
2. Price List
2.1 The prices of products sold in the Lelupood.ee online store are listed in euros at
and include 24% VAT. Shipping is free.
2.2. Lelupood.ee reserves the right to adjust prices and run promotional campaigns.
If the Customer placed their order before price changes took effect,
then the price listed on the invoice at the time the order was placed applies to them.
2.3. When entering into an installment agreement, a contract fee and
a certain interest rate may be added to the product price in accordance with the current terms and conditions of the credit institution providing the installment service.
The terms and conditions of the installment plan can be found on the Installment Plan page.
3. Placing an Order and Paying for Goods
3.1. The Customer’s shopping cart is created the moment the Customer clicks the “Add to Cart” link.
3.2. Adding a product to the shopping cart does not yet obligate the Customer to make a purchase.
3.3. If necessary, the Customer can change the quantities of products in the shopping cart, add products, or remove them from the shopping cart.
3.4. To place an order, click the “Place Order” button and fill out the required fields:
Billing Address or Shipping Address, Shipping Method, and Payment Method.
The order is placed by clicking the “Confirm Order” button on the Order Summary page.
3.5. Payment via bank transfer based on an e-invoice to a bank account –
The Customer pays 100% of the order total to confirm the order,
by making a transfer to Lelupood.ee’s bank account from a bank of the Customer’s choice,
3.5.1. When purchasing products via e-invoice, the Customer selects the following option on the order confirmation form: “I will pay via e-invoice.”
For customers who have placed an order via e-invoice, an order confirmation and a PDF e-invoice generated by the system will be sent to the email address entered by the Customer at
,
, based on which payment for the goods can be made within 1 to 5 calendar days from the time the order is confirmed.
3.6. Payment by Credit Card – the customer pays 100% of the order total immediately after completing the purchase,
. The customer is automatically redirected to pay by credit card.
3.7. Payment via PayPal using a credit card – the customer pays 100% of the order total immediately after completing the purchase,
The customer is automatically redirected to pay via PayPal using a credit card.
3.8. Payment by Installments – The customer pays in installments pursuant to an installment agreement,
, which is concluded between the customer and the financier after the purchase is completed.
3.8.1. When purchasing products on installment, the Customer fills out the installment application form, which
is displayed under “Payment Methods” by selecting the corresponding field.
3.8.2 For installment orders, order fulfillment begins after the down payment has been received.
3.9. Payment via bank transfer or credit card— the customer pays 100% of the order total immediately upon completing the purchase.
At the Lelupood.ee online store, you can pay via the bank links provided on the store’s website:
Estonian bank links: Swedbank, Swedbank, SEB, LHV, Luminor, Coop Pank, Citadele
Finnish bank links: Nordea, Danske Bank, N26, Handelsbanken, Oma Säästöpankki, POP Pankki, Säästopankki, Ålandsbanken, OP, S-Pankki
Latvian bank links: Swedbank, SEB, Luminor, Citadele
Lithuanian bank links: Swedbank, SEB, Luminor, Citadele, Šiauliu Bankas
Visa/Mastercard card payments
Alternative payment methods: N26, Revolut, Google Pay, Apple Pay
Pay Later solutions in partnership with ESTO and Inbank
NOTE! When paying via bank link, be sure to click the “Back to merchant” button on the bank’s page.
Bank link and card payments made in the online store are processed by Montonio Finance.
When making a payment, the payee is Lelupood.ee (Web Design Agency OÜ)
Web Design Agency OÜ is the controller of personal data,
Web Design Agency OÜ transfers the personal data necessary for processing payments to the authorized processor, Montonio Finance.”
3.10. Cash Payment to the Courier – Payment upon receipt of the goods is deemed to have occurred when the Customer or Contact Person signs the courier company’s delivery slip at
; from that moment on, the customer/payer is obligated to pay the invoice for the order in cash or by bank card.
When paying in cash or by debit card, the sales contract takes effect upon delivery of the goods/order by the courier to the customer/payer.
Payment for goods by cash or bank card is available in Tallinn and Harju County.
3.11. The Customer may modify the order before clicking the “Confirm Order” button.
3.12. If the Customer has not received an order confirmation at their email address, the order has not been processed correctly,
the Customer’s email inbox has exceeded its storage limit, or an incorrect email address was entered.
If the Customer has not received an order confirmation at their email address within 1 hour of placing the order,
please contact info@lelupood.ee
3.13. The sales contract (hereinafter the “Contract”) is deemed to have been concluded—i.e., fulfillment of the order begins—
if the Client has paid at least 50% of the amount due according to the order confirmation/prepayment invoice
to the Web Design Agency OÜ bank account, except in cases where Web Design Agency OÜ has allowed the Customer
to pay the invoice on the day of receipt of the goods; in which case order fulfillment will begin at
after lelupood.ee sends a confirmation to the Customer’s email address, unless otherwise agreed.
3.14. If the Customer has not paid the cost of the goods based on the e-invoice within 5 calendar days from the time the order was placed, as determined by
, Lelupood.ee will consider this a request by the Customer to cancel the purchase and will cancel the order.
Before canceling the order, a reminder will be sent to the Customer’s email address, except if
Web Design Agency OÜ has allowed the Customer to pay the invoice on the day of delivery and
lelupood.ee has sent a confirmation to that effect to the Customer’s email address, unless otherwise agreed.
4. Product Delivery and Handing Over
4.1. Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.
4.2. Goods are delivered on business days by a VeniPak courier or an OSC Transport courier,
. It is also possible to have goods delivered to Itella Smartpost parcel lockers.
4.3. Shipping within Estonia, Latvia, and Lithuania is free of charge. For shipping to Finland, please request a quote.
4.4. Domestic shipments within Estonia generally arrive at the destination specified by the buyer within 1–10 business days from the effective date of the sales contract.
Deliveries outside Estonia are made within 5–10 business days.
In exceptional cases, the seller has the right to deliver the goods within up to 45 calendar days.
4.5. Products are delivered in parts, unless the product information specifies that the product is assembled.
4.6. The delivery time specified in the order confirmation is valid provided that at least 50% of the order total has been paid on the day the order is placed.
The delivery time is extended by the number of days between the date the order is placed and the date payment is received
, except in cases where Web Design Agency OÜ has allowed the Customer to pay the invoice on the day the goods are received.
4.7. Lelupood.ee undertakes to notify the Customer of any change in the delivery time as soon as possible after receiving such information.
4.8. Once the Customer’s order has arrived at the Lelupood.ee warehouse and been sorted,
the goods are handed over to couriers and delivered to the address specified when the order was placed at the time previously agreed upon by phone.
4.9. The Customer is required to notify Lelupood.ee immediately of any changes to the delivery address or agreed-upon time prior to delivery.
4.10. Avoiding delays and misunderstandings during delivery depends on the accuracy and correctness of the information provided in the order.
Lelupood.ee and the courier company are not liable for delays in the delivery of products or any resulting misunderstandings if
the delay or misunderstanding is caused by inaccuracies in the information provided by the Customer when placing the order.
4.11. Products are handed over to the Customer by the courier based on the delivery note.
Before accepting the goods and signing the delivery note, Lelupood.ee recommends inspecting the product packaging.
In the event of visible damage, Lelupood.ee recommends not accepting the shipment.
By signing the delivery note, the Customer confirms that the packaging was intact at the time of delivery
or that they are satisfied with the condition of the packaging (the goods are not damaged).
4.12. A product with damaged packaging must be returned to the courier, and information must be sent to the email address
info@lelupood.ee or by calling the contact number +372 5635 8538
4.13. If the contract provides for the transportation of the item, the obligation to deliver the item to the Customer is deemed fulfilled
upon handover of the item to the carrier, who is obligated to transport the item from the point of dispatch.
5. Order Cancellation and Product Returns
5.1 To return merchandise, you must submit a notice of withdrawal from the purchase, the form for which can be found here: notice of withdrawal.
and send it to the email address info@lelupood.ee no later than 14 days after receiving the goods.
5.2. You have the right to return the goods within 14 days of submitting the withdrawal notice (except for custom orders, see Section 5.9).
A refund will be issued within 14 days of receiving the withdrawal notice. The seller may delay the refund until the goods have been returned to
or until the buyer has provided proof that the goods have been shipped, whichever occurs first.
5.3. Returned goods must be unused and in their original packaging, and the notice of withdrawal must be sent to Lelupood.eevia
, sent in writing to info@lelupood.ee or to the contact address within the specified timeframe (i.e., 14 days).
5.4. The buyer must return the goods within 14 days of submitting the notice or provide proof
that they have handed the goods over to a carrier within the aforementioned period.
5.5. The prepayment for a canceled order (excluding shipping costs related to the return of the goods, see Section 5.7) will be refunded to the Customer’s bank account within 14 days
after submitting a request via email to info@lelupood.ee, provided that the goods are returned to the Lelupood.ee warehouse within that timeframe.
The contract fee is non-refundable upon cancellation of a signed installment agreement.
5.6. The Customer bears the direct costs associated with returning the goods, except as provided in section 5.7.
5.7. Lelupood.ee will cover the return shipping costs if the goods are damaged in a way that could not be detected by visual inspection and,
such damage did not occur when the package was opened, or if the goods do not match the product specified in the Customer’s order (i.e., the wrong product).
5.8. If the returned product is defective and this situation is caused by the Customer’s improper use of the product,
modification, or incorrect assembly or disassembly, or due to circumstances arising from the Customer’s fault or negligence
, Lelupoodee reserves the right to offset the decrease in the product’s value against the amount paid by the Customer for the goods and
the amount subject to refund, and not to reimburse the shipping costs associated with returning the goods.
If the Customer does not agree with the depreciation indicated in the offset, they have the right to use an independent expert’s assessment to determine the depreciation of the returned product
or to identify the party at fault for the situation that has arisen.
5.9. If the Customer loses interest in purchasing the product due to a prolonged delivery period,
the Customer has the right to cancel their order by submitting a corresponding statement to Lelupood.ee.
Any advance payment made by the Customer will be refunded within 14 days of the Customer submitting the relevant statement.
If an installment agreement has been executed, the contract fee will not be refunded upon cancellation.
5.10. Lelupood.ee reserves the right not to cancel the Customer’s order and not to accept returned goods if
the purchased items were specially manufactured for the Customer based on a custom order. The following are considered special orders:
– orders placed based on the Customer’s specific request (drawing);
– products specially ordered from the manufacturer for the Customer that are not included in the standard selection of the Lelupood.ee online store
(products made to the Customer’s measurements, custom-ordered cover materials, fabrics, stains, paints, and other finishes, as well as custom orders for sets);
– custom-sized mattresses and mattress toppers.
5.11. Lelupood.ee reserves the right to cancel a Customer’s order if:
– The Customer’s installment payment request was denied;
– the ordered item is out of stock at the supplier’s warehouse and the Customer does not agree to the replacement product offered by Lelupood.ee.
5.12. The right of withdrawal does not apply if the purchaser is a legal entity.
6. Timeframe and Procedure for Filing Claims
6.1. In accordance with the Law of Obligations Act, the Customer has the right to file claims within 2 years of receiving the goods for any non-conformity of the product with the terms of the contract
, during the first year
, a defect is presumed to have existed at the time of purchase, and the seller must determine the nature of the defect.
6.2. If a product defect is discovered, the Customer is obligated to notify Lelupood.ee of the problem at
via the email address info@lelupood.ee and provide the following information:
– name and contact information;
– product defect (description of the defect, photos);
– order or invoice number;
The relevant report must be submitted no later than 2 months after the defect is discovered.
If this deadline is not met without a valid reason, the
Customer loses the right to demand that Lelupood.ee repair the product or replace the part free of charge.
6.3. After a claim is submitted, Lelupood.ee is obligated to provide a written response to the Customer’s complaint within 15 days.
6.4. If the defect is of a technical nature, the Customer may request that the product or part be repaired or replaced,
provided that this is possible and does not result in Lelupood.eeunreasonable costs or unjustified inconvenience compared to the use of other legal remedies
, taking into account, among other things, the value of the item,
the significance of the non-conformity with the terms of the contract, and the Customer’s ability to obtain an item conforming to the terms of the contract from another source without significant inconvenience.
6.5. In the event of the replacement of a defective product or part, Lelupood.ee has the right to require the Customer to return the defective product or part.
Lelupood.ee shall bear the costs associated with repairing or replacing the product or part.
If the Customer justifiably requests that the item be repaired and Lelupood.ee fails to do so within a reasonable time,
the Customer may repair the item themselves or have it repaired and demand reimbursement from Lelupood.ee for the reasonable expenses incurred in doing so.
6.6. The Customer may request a refund only if the repair or replacement of the product/part is not possible
, fails, or if Lelupood.ee unjustifiably refuses to repair or replace the product/part
or fails to do so within a reasonable time after the complaint is filed, or if the repair
or replacement of the product/part causes the Customer unreasonable inconvenience.
6.7. Lelupood.ee is not liable:
– for damage to the product caused by the Customer’s fault or negligence;
– for defects resulting from improper use of the product;
– for natural physical wear and tear of the product under normal use.
7. Liability and Force Majeure
7.1. Lelupood.ee is liable to the Customer for damages caused by Lelupood.ee’s breach of these Terms and Conditions
in the cases and to the extent provided for by the laws in force in the Republic of Estonia.
7.2. The Customer is liable to Lelupood.ee for damages caused by the Customer’s breach of these Terms and Conditions
in the cases and to the extent provided for by the laws in force in the Republic of Estonia.
7.3. Neither party shall be liable for the other party, and the other party’s conduct shall not be deemed a breach of these terms and conditions
due to a delay in or failure to perform any of its obligations,
unless the cause of such delay or failure was beyond the control of the said party (force majeure).
7.4. Lelupood.ee shall not compensate for moral damages that may be caused to the Customer by changes in delivery times,
prices, and other terms and conditions within the scope of these Terms and Conditions.
7.5. Lelupood.ee will not compensate the Customer for any costs incurred as a result of the Customer assuming obligations toward third parties
(not affiliated with Lelupood.ee) under terms that conflict with these Terms and Conditions.
7.6. Lelupood.ee will not compensate the Customer for any unused opportunities arising from changes in delivery times, prices, or other terms and conditions at
.
8. Other Terms and Conditions
8.1. Lelupood.ee uses the information provided by the Customer solely to fulfill the Customer’s purchase order.
Lelupood.ee does not disclose information obtained during the purchase process to third parties,
except as required by law. Communication between the bank and the buyer is protected by the SSL security protocol,
which ensures that the information being exchanged cannot be intercepted or altered by third parties.
Information transmitted between the bank and the merchant is secured with digital signatures.
8.2. The online store uses the personal data entered by the buyer (including name, phone number, address, email address, and bank details)
solely for processing the order and shipping the goods to the buyer. The online store shares personal data with shipping service providers
to deliver the goods. The online store sends newsletters and special offers to the buyer’semail address only if
the buyer has expressed a desire to do so by entering their email address on the website and indicating their wish to receive direct marketing communications.
The buyer may opt out of receiving offers and newsletters via email at any time by notifying us via email at
or by following the instructions provided in the email containing the offer.
9. Dispute Resolution
9.1. For matters not covered by these terms and conditions, the Customer and Lelupood.ee shall be governed by the laws in force in the Republic of Estonia
and other legal acts regulating the relationship between the parties.
9.2. If the buyer has any complaints regarding the Online Store, they must be sent via email to aadressile:info@lelupood.ee or by calling +37256358538.
If the buyer and the Online Store are unable to resolve the dispute by mutual agreement, the buyer may turn to the Consumer Disputes Commission.
You can review the terms of the proceedings and submit a claim here. The Consumer Disputes Commission has the authority to resolve disputes arising from the contract concluded between the buyer
and the Online Store. The Commission’s review of the buyer’s complaint is free of charge.
The buyer may turn to the European Union’s online dispute resolution platform.
In the event of a disagreement, the parties have the right to seek redress in court to protect their rights.
