{"id":532366,"date":"2024-04-23T16:16:53","date_gmt":"2024-04-23T13:16:53","guid":{"rendered":"https:\/\/lelupood.ee\/ordering-information\/"},"modified":"2026-09-07T13:04:14","modified_gmt":"2026-09-07T10:04:14","slug":"ordering-information","status":"publish","type":"page","link":"https:\/\/lelupood.ee\/en\/ordering-information\/","title":{"rendered":"Ordering Information"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>How to Shop?<\/strong><br\/>You can order products as a guest or by registering as a customer before making a purchase.<br\/>If you place an order without registering as a user, your information will not be saved in our database.<br\/>If you\u2019d like to enjoy the benefits of registering as a Lelupood.ee customer,<br\/>you can quickly and conveniently create an account before making a purchase.<br\/>Creating an account offers several benefits:<br\/>* You\u2019ll always save 5% to 10% off regular prices and see the best prices when checking out<br\/>* You can view the status and history of your orders<br\/>* Place orders quickly and conveniently, since your information is saved in your address book<br\/>* You can add product comments and mark your favorite products<br\/><strong>Please note!<\/strong> You must create an account before placing an order so that your customer discount applies to your very first purchase!<br\/>When you register, we only ask for the information necessary to fulfill your order.<br\/>We treat personal data as confidential and disclose it to third parties only if<br\/>it is necessary for the delivery of goods or as required by law.  <br\/><br\/><strong>Order<\/strong> at<br\/>Select the product you want from the product selection and, if necessary, use the drop-down menu at<br\/>to specify the product color, size, or any other additional feature, which is always marked with an * asterisk.<br\/>Click on the image to view a larger product photo.<br\/>Select the desired quantity and add the item to your shopping cart.<br\/>Adding a product to your shopping cart does not obligate you to make a purchase.<br\/>In your shopping cart, you can change the quantity of items you&#8217;re ordering, remove products, or go back to the store to continue shopping.<br\/>In the shopping cart, you can also use gift cards purchased from lelupood.ee at<br\/>by entering the gift card code in the &#8220;Coupon Code&#8221; field.<br\/>To confirm your purchase, click the \u201cPROCEED TO CHECKOUT\u201d button, which will take you to the order confirmation page.  <br\/>When confirming your order, you must fill in the fields marked with an *.  <br\/>You can also choose between different shipping methods: courier (VeniPak, OSC Cargo) or SmartPost.  <br\/>We offer various payment methods for your purchase: <br\/>Payment via bank links (Swedbank, SEB, LHV, Luminor, Coop Pank, Citadele),<br\/>Payment by credit card, e-invoice, PayPal, installment plan, or cash to the courier.<br\/>Before confirming your purchase, you can add your own comments in the &#8220;Comments&#8221; field.<br\/>Review your order and information, then click the &#8220;Submit Order&#8221; button.<br\/>After confirmation, you will receive an automatic confirmation email regarding the completion of your purchase.<br\/>(We recommend that you double-check the email address you entered in your order beforehand.)<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Delivery Time<br\/><\/strong>The estimated delivery time is listed in the product description, but we will notify you of the exact delivery time by phone or email.<br\/><br\/><strong>Returning Goods<br\/><\/strong>The customer has the right to cancel the order and return the ordered goods within 14 days of receiving the goods.<br\/>Returned goods must not have been used and must be returned in their original packaging<br\/>with all labels intact. If the returned goods or sales packaging are damaged, <br\/>the customer must compensate for the decrease in the value of the goods. <br\/>Please open the product packaging carefully and without causing damage to ensure your right to return the goods. <br\/>To return the goods, you must send us a written notice to that effect, which must include: <br\/>the customer\u2019s name and bank account number, the invoice date and address, the names of the products being returned <br\/>, and the location of the products being returned. The direct cost of returning the goods is borne by the Customer<br\/>, except in cases where the Customer personally delivers the goods to our warehouse at S\u00fctiste tee 30, Tallinn 13411.<br\/><strong>lelupood.ee <\/strong>will cover the costs associated with returning the goods <strong>if <\/strong>the goods are damaged, <br\/>which could not be detected upon external inspection and which did not occur when opening the package, <br\/>or if the goods do not match the product specified in the Customer\u2019s order (wrong product). <br\/>Once the returned item has been received by us, we will refund the Customer <br\/>, including any shipping costs already paid by the Customer, no later than <br\/>within 14 days of the submission of the return request.    <\/p>\n\n<p class=\"wp-block-paragraph\"><strong><br\/>Filing a claim<br\/><\/strong> In the event of non-compliance of the product with the requirements, the Customer has the right to file claims.<br\/> two years from the date of receipt of the goods.  <br\/>In the case of a defect that arose during the first year, we assume that it existed at the time of purchase <br\/>, and our expert will determine the nature of the defect.<br\/>If a defect is discovered, please send a written notice to <a href=\"mailto:info@lelupood.ee\">info@lelupood.ee<\/a> <br\/>. The notice must include the customer\u2019s name and contact information, the order and invoice numbers, <br\/>the date the complaint was filed, the name of the product being returned <br\/>, and a description of the defect along with photos.  <br\/>The notice must be sent no later than two months after the defect is discovered.  <br\/>If the customer does not submit a notice to that effect to <br\/>within the specified time limit, the right to request free repair of the product or replacement of a part will expire.<br\/>Upon receipt of your notice, we will respond to your complaint in writing within 15 days.<br\/>If a product has a defect for the first time, depending on the nature of the defect <br\/>, we will first offer to repair the product or part for you.  <br\/>If this solution proves to be ineffective, we will replace the product.<br\/>If the same defect (or, in certain cases, a different defect) occurs a second time<br\/>, the customer may choose whether to have the product repaired, replaced, or <br\/>to withdraw from the contract altogether and request a refund.<br\/><br\/>Your claims will not be honored: <br\/> * damage to the product caused by the customer\u2019s fault or negligence<br\/> * defects resulting from improper use of the product<br\/> * natural physical wear and tear of the product under normal use<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Shop?You can order products as a guest or by registering as a customer before making a purchase.If you place an order without registering as a user, your information will not be saved in our database.If you\u2019d like to enjoy the benefits of registering as a Lelupood.ee customer,you can quickly and conveniently create an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/normal-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-532366","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ordering information | How to buy | Lelupood<\/title>\n<meta name=\"description\" content=\"See how to order from Lelupood as a guest or with an account. 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