{"id":531916,"date":"2024-04-23T16:37:59","date_gmt":"2024-04-23T13:37:59","guid":{"rendered":"https:\/\/lelupood.ee\/processing-of-personal-data\/"},"modified":"2026-09-07T13:04:14","modified_gmt":"2026-09-07T10:04:14","slug":"processing-of-personal-data","status":"publish","type":"page","link":"https:\/\/lelupood.ee\/en\/processing-of-personal-data\/","title":{"rendered":"Processing of Personal Data"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">PROCESSING OF PERSONAL DATA<\/p>\n\n<p class=\"wp-block-paragraph\">The data controller for the online store lelupood.ee is Web Design Agency O\u00dc (registration code 16167067),<br\/>, located at Siduri 3, 11313 Tallinn, tel. +37256358538 and email info@lelupood.ee<\/p>\n\n<p class=\"wp-block-paragraph\">What personal data is processed at<br\/>*name, phone number, and email address;<br\/>*shipping address;<br\/>*bank account number;<br\/>*cost of goods and services and payment-related data (purchase history);<br\/>*customer support information.<\/p>\n\n<p class=\"wp-block-paragraph\">For what purpose is personal data processed at<br\/>? Personal data is used to manage customer orders and deliver goods.<br\/>Purchase history data (purchase date, product, quantity, customer information) is used to compile an overview of purchased goods<br\/>and services, and to analyze customer preferences<br\/>Bank account numbers are used to issue refunds to customers.<br\/>Personal data such as email address, phone number, and customer name are processed to<br\/>resolve issues related to the provision of goods and services (customer support).<br\/>The IP address or other network identifiers of online store users are processed by the online store<br\/>for the purpose of providing information society services and compiling web usage statistics.<\/p>\n\n<p class=\"wp-block-paragraph\">Legal basis<br\/>Personal data is processed for the purpose of fulfilling a contract concluded with the customer.<br\/>Personal data is processed to comply with a legal obligation (e.g., accounting and the resolution of consumer disputes).<br\/><br\/>Recipients to whom personal data is disclosed<br\/>Personal data is disclosed to the online store\u2019s customer support team for managing purchases and purchase history and for resolving customer issues.<br\/>The name, phone number, and email address are transferred to the shipping provider selected by the customer.<br\/>If the goods are to be delivered by courier, the customer\u2019s address is also transferred in addition to their contact information.<br\/>If the online store\u2019s accounting is handled by a service provider,<br\/>personal data will be forwarded to the service provider for the purpose of performing accounting operations.<br\/>Personal data may be transferred to information technology service providers,<br\/>if necessary to ensure the functionality of the online store or data hosting<br\/>Web Design Agency O\u00dc is the data controller,<br\/>Web Design Agency O\u00dc transfers the personal data necessary for processing payments to the authorized processor, Montonio Finance.<\/p>\n\n<p class=\"wp-block-paragraph\">Security and Access to Data<br\/>Personal data is stored on ZONE.EE servers located in a member state of the European Union<br\/>or on the territory of countries that are part of the European Economic Area.<br\/>Data may be transferred to countries whose level of data protection has been deemed adequate by the European Commission<br\/>and to U.S. companies that have joined the Privacy Shield framework.<br\/>Access to personal data is granted to online store employees who may review such data in order<br\/>to resolve technical issues related to the use of the online store and to provide customer support.<br\/>The online store implements appropriate physical, organizational, and IT security measures,<br\/>to protect personal data from accidental or unlawful destruction, loss,<br\/>alteration, or unauthorized access and disclosure.<br\/>Transfer of personal data to the online store\u2019s authorized processors (e.g., transportation service providers and data hosting providers)<br\/>The processing of personal data is carried out on the basis of agreements concluded between the online store and the authorized processors.<br\/>Authorized processors are required to ensure appropriate safeguards when processing personal data.<\/p>\n\n<p class=\"wp-block-paragraph\">Viewing and Correcting Personal Information<br\/>You can view and correct your personal information in your online store user profile.<br\/>If a purchase was made without a user account, you can view your personal information through customer support.<\/p>\n\n<p class=\"wp-block-paragraph\">Withdrawal of Consent<br\/>If personal data is processed based on the customer\u2019s consent,<br\/>the customer has the right to withdraw their consent by notifying customer support via email.<\/p>\n\n<p class=\"wp-block-paragraph\">Retention<br\/>When a customer account in the online store is closed, personal data is deleted, unless such data needs to be retained<br\/>for accounting purposes or to resolve consumer disputes.<br\/>If a purchase is made in the online store without a customer account, the purchase history is retained for three years.<br\/>In the event of disputes related to payments or consumer disputes, personal data will be retained until the claim is resolved<br\/>or until the statute of limitations expires (three years).<br\/>Personal data required for accounting purposes will be retained for seven years.<\/p>\n\n<p class=\"wp-block-paragraph\">Deletion<br\/>To have your personal data deleted, please contact customer support via email at<br\/>. We will respond to your deletion request within one month at the latest and specify the timeframe for deleting the data.<\/p>\n\n<p class=\"wp-block-paragraph\">Transfer<br\/>Requests for transfer submitted via email will be responded to within one month at the latest.<br\/>Customer support will verify your identity and inform you of the personal data subject to the transfer.<\/p>\n\n<p class=\"wp-block-paragraph\">Direct Marketing Messages<br\/>Your email address and phone number will be used to send direct marketing messages,<br\/>provided that you have given your consent. If a customer does not wish to receive direct marketing messages,<br\/>they should click the relevant link in the email header or contact customer support.<br\/>If personal data is processed for direct marketing purposes (profiling),<br\/>the customer has the right to object at any time to both the initial and further processing of their personal data,<br\/>including profiling related to direct marketing, by notifying<br\/>customer support via email (such notification must be provided clearly and separately from any other information). <\/p>\n\n<p class=\"wp-block-paragraph\">Dispute Resolution<br\/>Disputes related to the processing of personal data are resolved through customer support (CONTACT INFORMATION).<br\/>The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PROCESSING OF PERSONAL DATA The data controller for the online store lelupood.ee is Web Design Agency O\u00dc (registration code 16167067),, located at Siduri 3, 11313 Tallinn, tel. +37256358538 and email info@lelupood.ee What personal data is processed at*name, phone number, and email address;*shipping address;*bank account number;*cost of goods and services and payment-related data (purchase history);*customer support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/normal-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-531916","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Processing of personal data | Privacy | Lelupood<\/title>\n<meta name=\"description\" content=\"Read how Lelupood.ee processes personal data: what we collect, why we use it and what rights you have as a customer.\" \/>\n<meta name=\"robots\" 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